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New Cooperation to extend Customer Service Portfolio

by Steffen Heuser

Cooperation of BUSINESS TUNE-UP with Customer Service Consulting International

Based on the cooperation with Franz-Josef Deuring, BUSINESS TUNE-UP will be in the position to expand the service portfolio substantially for SME`s in the Aerospace-Sector:

Interim Management and Consulting for:

  • New build up of a service organization with introduction of classical and new service concepts
  • Optimization of existing processes and organizations in general
  • Development of service strategies
  • Support based upon service products in the acquisition phase
  • Spare parts pricing policies
  • Participation/representation in difficult customer negotiations
  • Introduction of Key Performance Indicators (KPI) and necessary improvements

Franz-Josef Deuring
has almost 30 years of successful operational management experience in strategy development, build up, optimization and daily business of worldwide Customer Service in Aerospace, mechanical engineering and other industries.

For further information please see

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